Send us all of your questions, concerns, and feedback. The more we hear from you, the better!
Answers to some of the common questions we receive.
Yes! Your inStrydes are designed from the exact scans of your feet, for your specific foot health needs and specifications, making them truly custom only to you. Nothing is pre-made or off-the-shelf. You get the same professional process and medical-grade materials that we provide to Podiatrists, Physical Therapists, and Chiropractors in the orthotics industry.
We understand orthotics are an important decision. We have a 30-day Money Back Guarantee if the fit isn’t just right.
inStrydes typically last a minimum of 2-3 years. The orthotics themselves can and do last longer in most cases, however, most specialists recommend a remold after this timeframe as our feet continually change.
We are approved and set up to accept insurance FSA/HSA cards. We can also send a detailed invoice that may be used for reimbursement for those with HSA/FSA accounts. However, most insurance companies do not cover custom-made orthotics. If they do, they must be prescribed by a physician seen in person. Due to this, we do not currently work with any insurance companies.
Once we receive your foot scan, we will design and build your new custom orthotics and have them on the way to you within 10 business days.
Unlike some of our competitors, your inStrydes are made in the United States. Our manufacturing lab is located just outside Chicago, IL.
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